Lowgate Care Home

Updated 9 July 2026

Date of Assessment: 23 July 2026 to 29 July 2026. Lowgate Care Home is a residential care home providing nursing and personal care for up to 42 older people and people with dementia. At the time of the assessment there were 39 people using the service. We carried out this assessment due to concerns relating tosafety, leadership, management and governance.

The service had recently gone through several management changes, including the appointment of a new registered manager. The management team had already identified some poor practices and concerns. During our visit, we noted that many of these concerns had been addressed and that the registered manager had embedded good practice, such as improvements to the quality and frequency of training, medication administration procedures and learning lessons from safeguarding incidents. Work had been done to improve service delivery and improve staff morale. We had concerns regarding elements of the environment; however, these had already been identified by the registered manager and there was an action plan that was in progress.

Staff were kind and compassionate and we saw many natural and positive interactions. There was enough staff to meet people’s needs. Some staff told us that they had been unsettled by the changes in management but were now settled and happy under the leadership of the new registered manager.

The provider had been asked to complete an action plan following our last assessment, this had been completed.

Updated 9 July 2026

People and their relatives were generally positive about the quality of care and support they received. People felt safe and were positive about the staff team who supported them. Some relatives commented that they didn’t feel that there were enough staff, however, staffing levels were good during our visit. One relative commented, “[Person] is as safe as they possibly can be. They can be short of staff, but not very often. Generally, they get their medication on time. They have friends who are staff, and that is very important to them.” A person told us, “The care is good and they are extremely helpful.” With another saying, “My care is brilliant.”

People and their relatives told us that they had noted improvements to the home since the new registered manager took their post. One person said, “The manager is nice, they are easy to speak to, and I believe the home is well run and I’m happy here.”

There were many visitors to the service daily, and they were treated with the same care and respect as people. This included the ability to have lunch with their loved ones and join in with activities if they so wished.