Hallmark Angmering Grange Luxury Care Home

Updated 16 June 2026

Date of assessment: 25 June 2026. Hallmark Angmering Grange Luxury Care Home is a residential home providing accommodation, personal and nursing care for up to 74 adults of all ages. This focused inspection was completed to ensure the improvements identified at the previous inspection had been made. The provider was previously in breach of the legal regulation around good governance. Improvements were found at this assessment, and the provider was no longer in breach of the regulation. The overall rating has improved from Requires Improvement to Good.

Staff felt valued, listened to and involved in decision making. The provider actively supported staff wellbeing, and leaders encouraged feedback, learning and continuous improvement. The provider had a good learning culture and people could raise concerns. People were protected and kept safe. Staff understood and managed risks. There were enough staff with the right skills and experience. Managers made sure staff received training and regular support to maintain high-quality care. People were involved in assessments of their needs. Staff worked with all agencies involved in people’s care for the best outcomes. They monitored people’s health to support healthy living.
People were treated with kindness and compassion, staff treated people as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. Leaders and staff had a shared vision and culture based on listening, learning and trust. The provider worked with the local community.
 

Updated 16 June 2026

People were positive about the quality of their care. They felt safe, were involved in their care and understood their rights. People said they received high quality care from knowledgeable staff who treated them as individuals. People described how staff treated them kindly, preserving their privacy and dignity. One person told us, “The staff are supportive and treat me with respect and care. I enjoy living here and like all the staff.” Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and staff consistently interacted positively with them. People felt able to complain and were confident that if they did, action would be taken and improvements would be made.