• Doctor
  • GP practice

Lion Health

Overall: Requires improvement read more about inspection ratings

2 Lowndes Road, Stourbridge, West Midlands, DY8 3SS (01384) 322249

Provided and run by:
Lion Health

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

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Background to this inspection

Updated 13 March 2024

Lion Health Centre is located at:

Lion Health

Lowndes Road


West Midlands


The provider is registered with CQC to deliver the Regulated Activities, diagnostic and screening procedures, family planning, maternity and midwifery services, surgical procedures and treatment of disease, disorder or injury.

The practice is situated within the Black Country Integrated Care board (ICB) and delivers General Medical Services (GMS) to a patient population of about 28,246. This is part of a contract held with NHS England.

The practice is part of a wider network of GP practices, within the Stourbridge, Wollescote and Lye Primary Care Network (PCN) with 4 other local GP surgeries.

Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is 7 (7 of 10). The lower the decile, the more deprived the practice population is relative to others.

According to the latest available data, the ethnic make-up of the practice area is 3.3% Asian, 94.8% White, 0.4% Black, 1.3% Mixed, and 0.2% Other.

The practice population has a higher proportion of young people than the local and national averages. There are a similar number of male and female patients registered at the practice.

There is a team of 8 GP partners, 14 GPs and 3 registrars. The practice has a team of 7 Advanced nurse practitioners (ANP), 8 nurses and 5 health care assistants (HCA). The clinicians are supported at the practice by a team of reception/administration staff including a practice business manager and an operations manager. The practice has 92 staff in total.

The practice is open between 8.30am to 6pm Monday, Tuesday and Thursdays. On Wednesday they are open 8.30am to 6.30pm and Friday 7.00am to 6.30pm on a Saturday they are open 8.30am to 10.30am. The practice offers a range of appointment types including book on the day, telephone consultations and advance appointments.

Further extended access is provided locally by the PCN where late evening and weekend appointments are available. Out of hours services are accessed by contacting 111.

Overall inspection

Requires improvement

Updated 13 March 2024

We carried out an announced focused inspection at Lion Health on 21 November 2023. Overall, the practice is rated as Requires Improvement.

Safe – Good

Effective - Good

Caring - Good (this rating was carried from 2018 inspection)

Responsive - Inadequate

Well-led – Requires Improvement

Following our previous inspection in July 2018 the practice was rated outstanding overall.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Lion Health, on our website at www.cqc.org.uk

Why we carried out this inspection.

We carried out this inspection in line with our inspection priorities.

How we carried out the inspection/review

This inspection was carried out in a way that enabled us to spend a minimum amount of time on site.

This included:

  • Conducting staff interviews using video conferencing.
  • Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
  • Reviewing patient records to identify issues and clarify actions taken by the provider.
  • Requesting evidence from the provider.
  • A short site visit.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • Staff had the information they needed to deliver safe care and treatment.
  • The practice learnt and made improvements when things went wrong.
  • Staff worked together and with other organisations to deliver effective care and treatment.
  • Staff were consistent and proactive in helping patients to live healthier lives.


  • Patients could not access care and treatment in a timely way.
  • Health and safety risk assessments were completed but action points had not always been scheduled or completed.
  • Infection prevention and control audit actions were not always actioned within a specific time frame.
  • The prescribing competence of non-medical prescribers had not always been audited or reviewed.
  • Medicines reviews did not always have completed and contemporaneous notes.
  • Safety alert actions had not always been taken within the appropriate timescale or shared effectively with the team.
  • Patients with long term conditions did not always receive medicine reviews and health checks in an appropriate timescale.
  • The practice uptake rate for cervical screening for eligible patients was slightly under the national requirement.
  • DNACPR form copies were not kept in the patient record and there was no policy or risk assessment applied to this decision.

We found one breach of regulation. The provider must:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

The provider should:

  • The practice should take action to ensure medicine reviews are completed and contemporaneous review notes are maintained.
  • The practice should take steps to increase the uptake rate of cervical screening for eligible patients.
  • The practice should ensure that DNACPR form copies not being held on site has been risk assessed.
  • The practice should ensure that a freedom to speak up guardian is in place.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care