The Care Quality Commission

Archived: Amphion Lodge

2-4 Auckland Road, Doncaster, South Yorkshire, DN2 4AG

Provided and run by:
Amphion Lodge Limited

All Inspections

18 January 2013

During an inspection looking at part of the service

People experienced care, treatment and support that met their needs and protected their rights. People told us that they were happy with the care they received. One person said "I am looked after very well." A visiting relative told us 'I can visit mum at any time I need to, which is great.' They also said 'I can always talk to staff about issues which are then resolved very quickly, communication is good.'

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

7 August 2012

During an inspection in response to concerns

We were unable to speak with the majority of people who used the service because they had complex needs. We gathered evidence by spending a period of time observing how staff delivered care and interacted with people. This method of observation is called the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who are unable to communicate verbally in a meaningful way.

We observed five people who used the service for a period of 40 minutes during lunchtime and recorded their experiences at regular intervals. This included people's mood, how they interacted with staff members, other people who used the service and the environment.

We spoke to the relatives of three people, who were complimentary about the standard of care provided to people who used the service. One relative told us: "I am really pleased with the home; the staff can't do enough for you. My relative is well looked after." Another relative said: "The staff are good they meet my dad's needs. If I have any concerns the manager and staff sort things out quickly."

14 March 2012

During an inspection looking at part of the service

People who used the service spoke positively about the staff that worked with them and said that staff understood their needs. One person told us, 'Staff are all right. There is nothing I would want to change. I am happy here.' Another person said, 'They are very good, and I have no complaints. Staff are very obliging. Everybody is so friendly and helpful.'

2 November 2011

During a routine inspection

People who use the service and their relatives told us about the care they received in the home. One person we spoke with said, 'I like living here, I am well looked after.' Another person told us, 'It's like a family!' We spoke with relatives who were involved in planning their relative's care. One relative told us, 'I read my relative's care plan and I am involved in her care needs.'

People who use the service told us how their dignity was always respected. People also told us they were involved in making choices about their care. Relatives we spoke with confirmed there were always activities available for people. Relatives told us they felt involved in the home and confirmed they were invited to attend resident and relative meetings at the home.

People told us that they felt safe at the home and they would tell manager or staff if they were worried about anything. We spoke with two relatives who confirmed they would talk to the manager if they had any concerns. Relatives spoke very positively about the way safeguarding issues were being handled.

People told us they liked the staff because they talked to them and explained things. A person told us, 'I like everyone; they are all nice staff.' A relative we spoke with said, 'Staff are very cooperative.' A relative said, 'Even when they have got new staff, the manager explains thoroughly what must be done for people.'

People told us that if they had any concerns or complaints they would discuss them with members of staff or the manager. One relative we spoke with said, 'The manager has installed a caring ethos.'