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East Midlands Homecare Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 17 August 2019

About the service

East Midlands Homecare Limited is a domiciliary care agency. At the time of the inspection they were providing personal care to 48 people with a range of needs, some of whom were living with dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and their relatives felt staff delivered care in a safe way. The provider had systems in place to protect people from the risk of harm. Risk’s associated with people’s care were identified and assessed.

People were involved in developing their plans of care and were supported by staff who were appropriately inducted and trained. People were supported to eat and drink what they had chosen.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People thought the staff were friendly and kind, one person described them as “magic”. People felt respected by staff who encouraged their independence.

People’s care was planned in an individualised way. People and their relatives were involved in shaping the care and support they received. People felt comfortable to raise concerns and these were investigated appropriately. People were supported at the end of their life in a caring way.

People felt the service was well run. The provider ensured that they undertook regular monitoring of the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 01 November 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 17 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 17 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 17 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 17 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 17 August 2019

The service was well-led.

Details are in our well-Led findings below.