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East Midlands Homecare Limited Good

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Inspection report

Date of Inspection: 17 January 2014
Date of Publication: 1 April 2014
Inspection Report published 01 April 2014 PDF

Overview

Inspection carried out on 17 January 2014

During a routine inspection

People told us that they were involved in making decisions about their care and support and understand what choices are available to them. One person told us "I've been involved from day one. A lady visited me before I started using them so we could discuss what I needed. This was put in place and I get regular visits to check that my support is as we agreed".

People we spoke with were happy with the service delivered by the provider. People said that the care workers provided the support and assistance they needed. One person told us "I can't fault them. The staff are very, very good and friendly. They help me out no end".

We saw that the provider managed people's medication effectively and administered it appropriately when people required assistance. The provider carried out medication risk assessments and completed medication paperwork to show that people received medication when they needed it.

The provider had appropriate recruitment practices in place and we saw that people received necessary checks prior to beginning work.

We saw that the provider had a number of quality assurance and audit processes in place which enabled them to monitor and improve the service they provided.