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Stone House Nursing Home Good

Inspection Summary


Overall summary & rating

Good

Updated 10 April 2019

About the service: Stone House is a residential and nursing home that was providing personal and nursing care to 33 people aged 65 and over at the time of the inspection.

People’s experience of using this service:

•The provider continued to provide a good service. People told us they liked living at Stone House and they felt safe. One person told us, “Yes I do (feel safe) and I can trust the staff.” One relative told us, “I have never seen a member of staff get impatient in the two years I have been coming here.”

The service met the characteristics for a rating of “good” in all the key questions we inspected and achieved a rating of ‘outstanding’ in responsive. Therefore, our overall rating for the service after this inspection was “good”.

• People were always protected against avoidable harm, abuse, neglect and discrimination.

• People’s risks were assessed and strategies put in place to reduce the risks.

• People experienced positive outcomes regarding their health and wellbeing.

• Staff received good supervision and training, which provided them with the knowledge and skills to enable them to provide good care.

• Care was exceptionally person-centred and focused on ensuring people with dementia lived as independent lives as possible. The care was designed to ensure people’s maximum independence was encouraged and maintained.

• There was a workplace culture that was open and honest. Staff told us they felt supported by the manager and they could speak with them at any time.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.

More information is in our full report.

Rating at last inspection:

At our last inspection, the service was rated “good”. Our last report was published on (5 July 2017).

Why we inspected:

• This inspection was part of our scheduled plan of visiting services to check the safety and quality of care.

Follow up:

• We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 10 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 10 April 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 10 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Outstanding

Updated 10 April 2019

The service was exceptionally responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 10 April 2019

The service was well-led

Details are in our Well-Led findings below.