The Care Quality Commission
  • Doctor
  • GP practice

Ferry Road Health Centre

Overall: Good read more about inspection ratings

Ferry Road, Rye, East Sussex, TN31 7DN (01797) 223230

Provided and run by:
Dr Asadullah Bolidai

Important: The provider of this service changed. See old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Ferry Road Health Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Ferry Road Health Centre, you can give feedback on this service.

31 July 2019

During an annual regulatory review

We reviewed the information available to us about Ferry Road Health Centre on 31 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

11 January 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Ferry Road Health Centre on 19 August 2016. The overall rating for the practice was Good, but breaches of legal requirements were found in the safe domain. The practice were found to be good in the effective, caring, responsive and well-led domains but required improvement in the safe domain. The full comprehensive report on the August 2016 inspection can be found by selecting the ‘all reports’ link for Ferry Road Health Centre on our website at www.cqc.org.uk.

At the previous inspection of August 2016 our key findings were as follows:

  • The practice were not ensuring the proper and safe management of medicines. Specifically refrigerators were not being monitored daily and controlled drugs were not handled in accordance with the legislation. Additionally staff had not ensured that they were aware of the identity of their CD (controlled drugs) accountable officer and authorised witnesses. These findings were in breach of the legal requirements.

    Additionally we found that:

  • The practice were not ensuring that near misses (identified dispensing errors) in the dispensary were recorded.

This inspection was an announced focused inspection carried out on 11 January 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 19 August 2016. This report covers our findings in relation to those requirements and also covers additional improvements the provider has made since our last inspection. The provider was now meeting all requirements and is rated as good under the safe domain.

Our key findings were as follows:

  • The practice were now ensuring the proper and safe management of medicines. Refrigerators were being monitored daily and controlled drugs were handled in accordance with the legislation. Dispensary staff were aware of the identity of their CD (controlled drugs) accountable officer. The CD accountable officer informed the practice who the authorised witnesses would be on each occasion that they put in an application to have CDs destroyed.

    Additionally we found that:

  • The practice had ensured that near misses in the dispensary were being recorded.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

19 August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Ferry Road Health Centre on 19 August 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The practice dispensed medicines to patients who lived within a mile of the surgery.
  • Although there were some effective systems in place to manage medicines, the practice needed to improve their monitoring of fridge temperatures and management of controlled drugs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider must make improvement are:

To ensure the proper and safe management of medicines. Specifically to ensure that refrigerators are monitored daily and that controlled drugs are handled in accordance with the legislation. Additionally staff should ensure that they are aware of the identity of their CD (controlled drugs) Accountable Officer and authorised witnesses.

The areas where the provider should make improvement are:

To ensure that near misses in the dispensary are recorded.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice