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Bankfield Manor Care Home Good

Inspection Summary

Overall summary & rating


Updated 25 May 2021

Bankfield Manor is a residential care home providing accommodation and personal care to 20 people aged 65 and over at the time of the inspection. The service can support up to 21 people.

People’s experience of using this service and what we found

People felt their relatives were safe. When we asked about this one relative said, “Yes (relative) is (safe). They take measures to keep (them) safe because (person) wasn’t safe at home”.

Systems were in place to safeguard people from the risk of abuse. People received their medication as prescribed by staff who had been appropriately trained. Risks to people were effectively managed through person centred risk assessments and care planning.

Safe infection prevention and control (IPC) practices were in place to minimise the risk of spread of infection. The provider had given additional support to staff to help them understand the vaccine for COVID-19.

Systems in place to monitor the service were effective in identifying and addressing areas that required improvement. There was a positive culture at the service. People were happy with the support their relatives received. People were kept up to date about any changes about the service and their relative.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 2 February 2018).

Why we inspected

This inspection was prompted through our intelligence monitoring system and receipt of information of concern. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service remains as good.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Bankfield Manor on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 25 May 2021

The service was safe.

Details are in our safe findings below.



Updated 25 May 2021



Updated 25 May 2021



Updated 25 May 2021



Updated 25 May 2021

The service was well-led.

Details are in our well-Led findings below.