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DC Homecare

34 Fore Street, Buckfastleigh, TQ11 0AA 07929 283145

Provided and run by:
Miss Debra Jane Collinson

Important: This service was previously registered at a different address - see old profile

Inspection summaries and ratings at previous address

On this page

Background to this inspection

Updated 20 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

One adult social care inspector.

Service and service type: D C Homecare is a domiciliary care service that provides personal care and support to people living in their own homes in the community. This includes people of all ages with physical disabilities and may be living with dementia.

Not everyone supported by D C Homecare received a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of the inspection, the service was supporting 16 people with their personal care.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

Inspection site visit activity started on 20 May 2019 and ended on 28 May 2019. We visited the office location on 20 May 2019 to see the manager and office staff; and to review care records and policies and procedures.

What we did:

Before the inspection we reviewed:

• notifications of incidents we had received. A notification is information about important events which the service is required to send us by law

• feedback and information we had received about the service.

During the inspection we:

Met and spoke with four relatives

Telephoned four staff members

Reviewed four people’s care records.

Reviewed records of accidents, incidents, compliments and complaints.

Reviewed staff recruitment and training.

Reviewed audits and quality assurance reports.

Overall inspection

Good

Updated 20 June 2019

About the service: D C Homecare is a domiciliary agency. It provides personal care and domestic support to people in their own homes. At the time of the inspection the agency was providing personal care to 16 people.

People’s experience of using this service:

People received support that was tailored to meet their needs. People’s preferences and routines were recorded and staff ensured people were given choice on a daily basis about how their needs were met.

Staff cared for the people they supported and enjoyed spending time with them. Relatives confirmed staff had built strong relationships with the people they supported; this was aided by the consistent staff teams each individual had in place.

Systems and processes were put in place to help ensure people were safe and the care they received was delivered by trained staff, and based on best practice.

Regular checks were completed of records, and feedback was collected from people, relatives and staff. These helped ensure the service was able to act on any areas requiring improvement.

Relatives and staff told us they felt the service was well led. They felt confident any concerns or ideas they shared would be listened to and acted upon.

More information is in the full report.

Rating at last inspection: Good. Report published on 14 December 2016.

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk