Updated 6 October 2025
Date of Assessment: 3 and 4 December 2025. Practice Plus Group - Devon OOH/CAS is contracted to provide out-of-hours primary medical services to patients in Devon when GP practices are closed. The Devon out-of-hours (OOH) service is contracted locally to take any patient calls made to GP practices between 6.30pm and 8am on weekdays and 24 hours on weekends and bank holidays. The service provides the clinical assessment service (CAS) for NHS 111, the ambulance service, care homes and health care professionals, which is delivered from a base in Exeter.
The administrative base is located at: Stratus House, Emperor Way, Exeter EX1 3QS.
The out of hours service is provided from the administrative base and nine primary care centres. Patients are triaged according to clinical need and may be invited to attend a face-to-face appointment at one of the centres (during the hours listed):
Stratus House, Emperor Way, Exeter EX1 3QS (111, CAS OOHs Hub) – open 24 hours per day, 7 days per week.
Practice Plus Group Hospital, 20 Brest Road, Plymouth PL6 5XP – open 6.30pm to 8am weekdays and 24 hours at weekends.
St Leonard’s Practice, Athelstan Road, Exeter EX1 1SB– open 6.30pm to 8am weekdays and 24 hours at weekends.
North Devon District Hospital (Outpatients A), Raleigh Park, Barnstaple EX31 4JB – open from 6.30pm to 8am weekdays and 24 hours at weekends.
Honiton Treatment Centre, Honiton Hospital, Marlpits Lane, Honiton EX14 2DE – open 12pm to 11pm at weekends only.
Tiverton Treatment Centre, Tiverton Hospital, Kennedy Way, Tiverton, EX16 6NP - open from 6.30pm to 8am weekdays and 24 hours at weekends.
Okehampton Treatment Centre, Okehampton Hospital, Cavell Way EX20 1PN – open 8am to 11pm at weekends.
Newton Abbot Treatment Centre, Newton Abbot Hospital, Jetty Marsh Road TQ12 2TS - open 6.30pm to 8am weekdays and 24 hours at weekends.
Totnes Treatment Centre, Totnes Hospital, Coronation Road, Totnes TQ9 5GH - open 8am to 11pm at weekends.
This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The service was previously inspected in July 2023 under our old methodology and was rated requires improvement overall and in all key questions apart from caring, which was rated good. Improvements were needed in governance systems related to safe handling of medicines; rota planning; management of significant events; and access to the service.