5 July 2023
During an inspection looking at part of the service
Cumberland Care Reablement and Domiciliary Service – North is a domiciliary care agency providing personal care and a reablement service to people living in their own homes. The reablement service provides intensive support for up to six weeks to enable people to become more independent in their own homes after a time in hospital or a spell of illness. The agency can only provide care purchased through the local authority.
People’s experience of using this service and what we found
People were supported with their medication and staff were trained in this. Medication audits were in place and were effective at identifying issues. The provider had processes in place to respond to and promote learning from these.
People were involved in developing person-centred care plans which reflected their preferences. Risks to people and staff had been assessed with appropriate measures in place to help protect people. The registered manager had processes to monitor the safety of people and staff.
People's feedback of the service was positive. People told us they were treated with dignity. They also told us they felt very safe. They told us the registered manager was approachable and supportive.
Staff were trained and well supported in their roles by the registered manager. Best practice and good care was encouraged with systems in place to share this with the team. Recruitment processes were robust.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Right Support: Model of Care and setting that maximises people’s choice, control and independence
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: Care is person-centred and promotes people’s dignity, privacy and human rights
Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.
For more details, please see the full report which is on the CQC website at
Rating at last inspection
The last rating for the service under the previous provider was good, published on 9 November 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Cumberland Care Reablement and Domiciliary Service – North on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.