During an assessment under our new approach
Date of assessment: 5 and 6 August 2025.
North Supported Living Service provides care and support to people living in 'supported living' settings, so they can live as independently as possible. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support. CQC only inspects the service being received by people provided with the regulated activity 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.
The service applied the principles and values of Right Support, Right Care, Right Culture and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. We inspected this service due to the length of time since our last inspection.
People's support was person-centred and focussed on helping them live their lives as they wanted. People’s independence and right to choose was always respected.
There were a range of positive outcomes for people in terms of increased independence and improved quality of life. People’s rights were respected and upheld. They received care and support from staff they could rely on to keep them safe, and to work with them to achieve their aims.
Leaders and staff worked well together, and with external partners, to find the best solutions when people’s care needs changed. Staff were flexible and supportive to help people plan and meet their goals.
The provider engaged well with local partners and community groups, building positive links. This enhanced people’s ability to access to the community and services they wanted to use.
Senior leaders were open to change and responsive to feedback. Staff had supported each other well. They understood how their roles contributed to the smooth running of the service, and people’s outcomes within a health and social care system. The culture was open, inclusive and supportive. Staff morale was high, as was retention.
Staff were confident and well supported through training and supervision. Staffing levels were safe. There were clear on call arrangements. Staff worked well with other health and social care professionals to help reduce the risks people faced, give them more choices and improve their quality of life.