Wylie Health Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We assessed all quality statements in the effective key question. Staff regularly reviewed people’s care and worked with other services to achieve this.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Arrangements were in place to deal with repeat patients. For example, those receiving a course of treatment to ensure continuity in care and treatment. The service had collected feedback from patients on paper forms, and on social media platforms. Feedback from people using the service was positive. People felt involved in any assessment of their needs and felt confident that staff understood their individual and cultural needs.

The service planned and delivered people’s care and treatment with them, including what was important to them. They did this in line with legislation and current evidence-based good practice and standards.

Systems were in place to ensure staff were up to date with evidence-based guidance and legislation. Clinical records we sampled demonstrated care was provided in line with current guidance. The provider is part of a peer network of independent health providers who supported and mentored each other. They used an application to regularly communicate and share good practice.

The service worked well across teams and services to support people. They shared thorough assessments of people’s needs when they moved between different services, so people only needed to tell their story once.

The provider sent detailed letters to the patient’s GP after each consultation to ensure that the GP remained informed of any changes. We saw examples of some of these clinic letters and noted that they were detailed with any improvement/deterioration and advising of the intentions of the patient, such as returning to NHS practice in the future.

The service supported people to manage their health and wellbeing to fully maximise their independence, choice and control. s and where possible, reduce their future needs for care and support.

Staff focussed on identifying risks to patients’ health, patients at risk of developing a long-term condition and those with caring responsibilities. Patient feedback indicated that consultation times were extended, with some appointments lasting over an hour. This enabled patients to discuss both clinical and non-clinical concerns, receive reassurance, and access additional support for mental health needs.

Risk factors were identified, highlighted to patients for example, possible side effects, to support patients make decisions about their treatment.

The service routinely monitored people’s care and treatment to continuously improve it.

They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Audits had been completed and identified improvements. The findings had been followed up to check improvements had been actioned. We saw prescribing audits that were used to ensure that best practice guidelines were followed for prescribing medicines. The provider also worked within the NHS to ensure that they kept up to date with a wider team of practitioners and continuously improve the service.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff understood and applied legislation relating to consent. Capacity and consent were clearly recorded, and staff had completed training to support this.