SureCare Sheffield

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always made sure people’s care and treatment was effective by thoroughly assessing and reviewing their health, care, wellbeing and communication needs with them. People's needs were assessed appropriately and identified risks were reviewed and mitigated. People’s care plans were person-centred and detailed how they preferred their care to be delivered. There were some very personal touches in people’s care plans, for example, a person liked to watch wildlife and there were details about bird/animal feed is their care plans along with information about how to open back door to put food out to attract wildlife. One person told us, “SureCare Sheffield did a full assessment at the beginning and I have had a review during the year as well. There is a copy of the care plan on the App and I have a hard copy as well.” Another person said, “I was completely involved in the care plan. It is my care plan. I tell the provider what I want and what I need and they support that.” A member of staff told us, “We always communicate fully with families and we listen to people. We have conversations and get to know them so we can provide the best care possible and always refer to their care plans."

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The provider liaised with health and care professionals and made appropriate referrals for specialist support. The provider followed advice and guidance provided by specialists, for example speech and language therapists. A social care professional told us, “I have always found SureCare Sheffield to be quick to act, efficient and willing to take on packages of care which have failed with other providers on our framework. I have always found the carers go above and beyond in their caring duties and nothing is too much trouble. Members of staff follow people’s support plans to ensure all outcomes are met and feedback any issues or concerns so I can act accordingly or review to make changes.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The provider told us they took pride in offering a flexible rota system which not only supported the work life balance of their members of staff but also allowed for continuity of care which built meaningful, trusting relationships with people. People we spoke with were generally happy about timings of their care calls and it was recognised the provider was able to accommodate people's requests for changes in call times, however, there was some feedback about punctuality and members of staff arriving later than expected. One family member said, “They are pretty good at keeping to our times.” Another family member told us, "They are good at accommodating us with changes in care times when we need but the timing is not always good, perhaps they could give member of staff time to get from one call to another, that would help. Also, a text to let me know they are going to be late will help."

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. The provider supported people to access appropriate care and support services in the local community. There were good relationships and communications with health and care professionals. A relative told us how a member of staff took action when they noticed a change in a person’s presentation, “[Family member] had a sudden deterioration and the member of staff noticed it and thought it might be a UTI. [Family member] had blood tests and a medication change and has improved. We are hoping they can go back to their dementia support club soon.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and met both clinical expectations and the expectations of people themselves. The management team carried out quality assurance spot checks on the care practice of members of staff. These helped make sure the care and support people received was safe and being carried out to a good standard. There was regular information sharing throughout the service to help make sure people’s needs continued to be met the way they wanted and needed.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Discussions about consent had taken place with people and we saw evidence of signed forms giving consent for care and support. Social care professionals confirmed the provider took part in meetings and discussions to agree outcomes which were in people’s best interest.