Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at the Royal South Hants Minor Injuries Unit on 29 March 2017. The service is rated as Good overall.
This is a nurse led walk-in service and patients do not need an appointment. Minor Injuries Units provide treatment and advice for less serious injuries, such as sprains, fractures, cuts and grazes, minor head injuries and wound infections. They do not provide management of complex and long-term conditions, or conditions likely to require hospital admission such as, chest pain and breathing difficulties.
Our key findings across all the areas we inspected were as follows:
•There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
•Risks to patients were assessed and well managed.
•Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
•Feedback from patients we spoke with or who provided feedback was consistently positive about the way staff treated them.
•Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
•The provider had good facilities and was well equipped to treat patients and meet their needs.
• Care was delivered in line with current evidence based guidance.
•The provider was aware of and complied with the requirements of the duty of candour.
•There was a clear leadership structure and staff felt supported by management. The provider proactively sought feedback from staff and patients, which it acted on.
•The service reported monthly to the clinical commissioning group giving a full update on the key performance indicators that were being consistently achieved.
•The service had developed an improvement plan and invested to enhance the environment for staff and patients to support their needs.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice