Archived: Radis Community Care (Jubilee Court)

People’s experience of using this service: People were protected from abuse and avoidable harm. Risks were assessed and reviewed to ensure people were kept safe. Medication was administered safely. People were supported by a sufficient number of safely recruited staff who knew how to keep people safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were trained and supported to deliver effective care. People’s needs and choices were assessed and staff delivered support in the way people preferred.

People were supported by kind and caring staff. People were encouraged to be involved in making decisions about their care. People were supported by staff who respected their privacy and dignity and promoted their independence.

Staff understood people’s preferences and catered for these. People’s end of life wishes were considered when needed and plans were in place to ensure people received personalised care at that time of their life.

Audits were in place that effectively checked the quality of the service. People and staff told us they found the management team approachable. The management team continually sought ways to improve the quality of the service.

The service met the characteristics of Good in all areas; more information is available in the full report.

Rating at last inspection: At the last inspection the service was rated Good (report published 2 December 2016). At this inspection we found the service continued to be good.

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe having support from the staff in their own homes. Staff had a good knowledge and understanding of how to protect people from harm and abuse. They knew how to report any concerns and were confident in how to do this. Risks to people’s safety had been assessed, and staff knew how to support people to reduce any risk of harm. There were enough staff to meet people’s needs and the provider had recruitment processes in place to ensure that staff were suitable to work with people. People were supported to have their medicines safely.

People were supported by staff who had the knowledge they needed to carry out their roles. Staff received training and support to develop their skills. People were able to make decisions about their support and staff gained their consent before care was provided. Staff knew how to support people to make choices and were aware of what to do if people could not make decisions for themselves. People were able to make choices about their meals and were supported to maintain their health and wellbeing.

People had developed positive relationships with staff, and they were supported in a kind and caring manner. They were listened to by staff who knew them well, and were encouraged to maintain their independence. People’s privacy and dignity was respected and promoted, and relatives were able to continue to be a part of people’s lives.

People were involved with the planning of their care and received support that was individual to them and responsive to their needs. People were able to participate in activities that they enjoyed. They knew how to raise any concerns or complaints and these were dealt with in an open and timely manner.

People were happy with the support they received from the service. Feedback was encouraged from people and their relatives. Staff were clear about their roles and responsibilities, and there were systems in place to monitor the quality of the service and drive continuous improvement.