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Forget Me Not Caring Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 17 February 2021

About the service

Forget Me Not Caring is a domiciliary care agency registered to provide the regulated activity of personal care in supported living settings. The service supports 41 people with a learning disability and/or autism in 14 shared houses with their own tenancies. Staff provide various levels of support to people with sleep in arrangements in place.

People’s experience of using this service and what we found

Due to people’s communication needs we were unable to talk with them on the telephone, and due to COVID 19 restrictions unable to visit them. We gathered their experiences through their family members who were very positive about the support the service provided.

Staff had the skills and knowledge to keep people safe and support was given by staff who were regular, reliable and caring.

People were safeguarded from harm as systems were in place to protect them. Risks to people were assessed and monitored. Medicine practices showed people received their medicines as prescribed. Lessons had been learnt and improvements made as a result. Staff had been safely recruited with all checks undertaken.

We looked at infection prevention and control measures. This is to provide assurance the service can respond to coronavirus and other infection outbreaks effectively. Staff carried out infection prevention and control measures to minimise the risk of infection.

People were supported to have maximum choice and control of their lives and staff and supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service had a clear vision for providing high quality care and support. Quality assurance systems had been developed to monitor the service and were very well managed. People were engaged and involved; the service continuously learnt and improved as it grew and worked in partnership with other services.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. People’s care plans were person centred and care was tailored to their individual needs, aspirations, likes and dislikes. Their lifestyle, choices and independence were encouraged and respected.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 17 April 2019).

Why we inspected

We undertook this targeted inspection to check on people’s safety and wellbeing due to the increase in the number of safeguarding concerns. Also, the service is required to have a registered manager, and, at the time of the inspection, one was not in post.

We found no evidence during this inspection that people were at risk of harm. We found the manager had made an application to become the registered manager and this was being processed by CQC. The overall rating for the service has not changed following this targeted inspection and remains Good.

CQC have introduced targeted inspections to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

Please see the safe and well led sections of this full report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any conc

Inspection areas

Safe

Good

Updated 17 February 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 17 February 2021

Caring

Good

Updated 17 February 2021

Responsive

Good

Updated 17 February 2021

Well-led

Good

Updated 17 February 2021

The service was well led.

Details are in our well led findings below.