Besi Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we were unable to rate this key question. At this assessment this key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s care plans clearly identified their assessed health, care, wellbeing and communication needs and provided guidance for staff about how these needs should be met. Systems and processes were in place to regularly review and update care plans. This ensured people’s care plans remained accurate, current and reflected any changes in their needs. This supported the provision of consistent, person-centred care and support.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People’s nutritional and hydration needs were appropriately assessed, monitored and reviewed. The provider regularly reviewed people’s nutritional screening assessments to ensure they remained current and reflected any changes in need. A nutrition and hydration policy was in place, supported by systems to monitor and record people’s food and fluid intake where this was required. This ensured any identified risks relating to nutrition and hydration were monitored and responded to appropriately.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Members of staff were supported to communicate effectively and work consistently as a team. Regular staff meetings provided opportunities to share important information, discuss the delivery of care and support, and keep the staff team informed of relevant developments.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported to maintain their health and wellbeing and to access a range of healthcare professionals when needed. Systems and processes were in place to identify and respond to people’s healthcare needs and support them to make healthier choices. This helped people to maintain their health, wellbeing and independence and ensured they received appropriate healthcare support.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and met both clinical expectations and the expectations of people themselves. People’s care and support were regularly monitored and reviewed to ensure it continued to meet their individual needs and achieve positive outcomes. Care plans were formally reviewed every 3 months, enabling the provider to identify and respond to any changes in people’s needs and ensure their care and support remained appropriate and person-centred.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s consent to care and support was appropriately sought and recorded. Members of staff demonstrated a good understanding of the Mental Capacity Act 2005 (MCA) and the importance of supporting people to make their own decisions wherever possible. This helped ensure people’s rights and choices were understood and respected when care and support was provided.