Besi Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we were unable to rate this key question. At this assessment this key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Members of staff treated colleagues from other organisations with kindness and respect. They linked dignity and respect to individual worth, privacy, autonomy, involvement, preferences, decisions and independence. The staff team described practical principles which guided care delivery.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People's care and support were specific and unique to them. People’s care plans clearly set out the care and support they needed and how this was provided in line with their specific requirements.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Members of staff said people were supported to make choices and maintain contact with family and friends. A member of staff told us, “We encourage people to interact with family and those important to them.” Another member of staff said, “We sometimes go out with people to move and walk around to feel what is going on in the community.”

The provider listened to and understood people’s needs, views and wishes. Members of staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People’s immediate needs for support were met by members of staff.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Members of staff told us they could access support from the management team and contribute ideas. They said they felt valued and described an open-door approach, training, supervision, and professional, clinical, operational, and administrative help. A member of staff told us, “Yes, we have supervisions and appraisals. I feel supported by my manager.”