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Inspection Summary


Overall summary & rating

Good

Updated 23 November 2019

Age UK Bexley is a domiciliary care agency providing personal care and support to people living in their own homes. The service supports older people, including some living with dementia to care for their feet by cutting their nails and providing other non-evasive foot care procedures. At the time of this inspection, 139 people were using the service.

People’s experience of using this service

People and their relatives were complimentary about the care and support provided. They said the service was well organised and staff were kind and gentle. People said they felt safe using the service and staff followed appropriate infection control procedures to reduce or prevent the risk of infections. Risks to people had been assessed, identified and had appropriate management plans in place to minimise the risk of harm. People said they had regular staff who arrived on time and they did not feel the treatment was rushed. The service followed appropriate recruitment processes to ensure people remained safe. The service had policies and procedures in place to report and record accidents and incidents.

Before people started using the service, their needs were assessed to ensure they could be met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were supported through induction, training and supervision.

People were involved in making decisions about their care and support needs and were provided with choice. Staff understood people’s diverse needs and supported them in a caring way. People’s privacy and dignity was respected, and their independence promoted.

People received care and support that met their needs. People’s communication needs had been assessed and met. People and their relatives knew how to make a complaint if they were unhappy.

The service had an effective system in place to assess and monitor the quality of the service and worked in partnership with key organisations to plan and deliver an effective service. People and their relatives' views had been sought to improve the quality of care and support provided

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was good (published 27 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 23 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 23 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 23 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 23 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 23 November 2019

The service was well-led.

Details are in our well-led findings below.