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Inspection Summary


Overall summary & rating

Good

Updated 12 January 2019

About the service:

• Berrycroft Manor is care home located in the Romiley area of Stockport. The home provides accommodation and personal care to older adults and people living with dementia. The home can accommodate 78 people over three floors and was full at the time of our inspection.

People’s experience of using this service:

• The home provided safe care which met people’s needs and wishes. Staff had been trained in how to identify and report safeguarding concerns.

• The home was well run with a clear management structure in place. The register manager told us the provider was responsive to requests for resources and equipment to ensure people received the best care possible.

• The home was clean throughout with effective infection control processes in place.

• Medicines were managed safely, by staff who had received training and been assessed as competent.

• Care files contained detailed risk assessments, which had been regularly reviewed to reflect people’s changing needs. This ensured staff had the necessary information to help minimise risks to people living at the home.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• Staff spoke positively about the support and training provided. Staff completed an induction training programme upon commencing employment and on-going training was provided. Supervision was completed to provide staff with an opportunity to discuss their roles, any areas for improvement and future goals.

• People told us staff were kind, caring and treated them with dignity and respect. Staff had taken time to get to know people, which was evident in the interactions we observed.

• Care files contained personalised information about the people who lived at the home and how they wished to be supported and cared for. People and their relatives told us they were involved in care planning and reviews.

• Peoples’ social and recreational needs were met through an activities programme, facilitated by activity co-ordinators and staff members. A mix of activities were organised throughout the week which catered for all interests and abilities.

• The home had a range of systems and procedures in place to monitor the quality and effectiveness of the service. Action plans had been completed to promote continuous improvement.

• The service met the characteristics for a rating of ‘good’ in all key questions.

• More information is in the full report.

Rating at last inspection:

• At our last inspection the home was rated as ‘good’. The last report was published on 03 February 2016.

Why we inspected:

• This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received. Inspection timescales are based on the rating awarded at the last inspection and any information and intelligence received since we inspected.

Follow up:

• We will continue to monitor information and intelligence we receive about the home to ensure care remains safe and of good quality. We will return to re-inspect in line with our inspection timescales for good services, however if any information of concern is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 12 January 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 12 January 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 12 January 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 12 January 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 12 January 2019

The service was well-led.

Details are in our Well-Led findings below.