Broadstreet House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s needs were met through good organisation and delivery.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider was exceptional at making sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.
The provider had significantly invested in opportunities available to people within the service. They were fortunate to have superb large gardens and people were able to work with a gardener to maintain the grounds and grow vegetables and plants. A person told us, “We have been weeding this morning, cutting bushes and have dug up the pumpkins, 13 of them and they are very big. We are now going to wash them.” A workshop had been erected where people could go to engage in arts and crafts. A person proudly showed us their beautiful works of art. Many exceptional works of art by individuals were on display throughout the service.
People were encouraged and supported to engage in cooking and kitchen safety. A cook was employed by the provider, who developed in house training programmes for people who wished to learn, including basic food hygiene, and safety in the kitchen. People received a certificate when they achieved an accepted level. People could help with meal preparation and cooking if they chose to. We saw people helping in the kitchen during our visit. People were very proud of their involvement, and many people were keen to tell us about this during our visit. A relative said, “(The cook) is fantastic, there are lots of opportunities in the kitchen.”
People’s care records were written in a way that put people at the centre of their care. Plans were individual and full of detail about people, their wishes and what was important to them. They fully reflected the people we met and what they told us, or we observed.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.