Broadstreet House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider monitored all people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they fully met both clinical expectations and the expectations of people themselves.
Relatives shared examples of staff advocating on behalf of people to improve their quality of life outcomes. A relative told us the registered manager had spent time researching new treatment options for a health condition that was limiting their loved one’s life experiences. The registered manager advocated on the person’s behalf, requesting changes in medication which proved to significantly benefit their quality of life. As a result, the person was able to participate more in the things they enjoyed, substantially improving their quality of life[GM1.1][TW1.2]. We saw the evidence of this during our assessment visit. Another relative told us how staff had travelled across the country to stay with their loved one when they were admitted to hospital in another area after falling ill on holiday. This ensured the person was able to engage better with healthcare professionals to enable a quicker discharge, therefore considerably improving their physical and mental health outcomes. Staff were keen to ensure people were supported to maintain their oral health, creating better health outcomes. An oral health champion was in place within the staff team and took their role seriously. People had charts and guidance in their bathrooms to focus and encourage good oral health. People were able to tell us about this and were knowledgeable about how they cleaned their teeth.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.