Phoenix Care Centre

Updated 17 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 7 December 2020 and was announced on the day of the inspection.

Updated 17 December 2020

About the service

Phoenix Care Centre is a residential care home providing personal care to 39 people aged 65 and over at the time of the inspection. The service can support up to 39 people.

People’s experience of using this service and what we found

People were protected from abuse. Staff were trained and were knowledgeable about how to recognise and report abuse.

Systems were in place to ensure peoples safety. Risks were assessed and managed. Medicines were managed appropriately.

Staffing levels met the needs of people living in the home. Staff were recruited safely and in line with current regulations.

People’s needs were assessed prior to living at the home.

People confirmed food was of good quality, the cook had systems in place to ensure people ate and drank what they wanted and liked. People were supported to eat, and the mealtime experience was positive.

Staff received the training they needed to do their job and were supported in their roles.

The service was working within the principles of the Mental Capacity Act (MCA). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were caring thoughtful and attentive. People and relatives consistently told us staff were kind and caring and they were treated well.

People were given the opportunity to express their views regularly and were involved in their care.

Staff were knowledgeable about how to maintain privacy and dignity.

People were receiving care that was responsive to their needs. Care plans captured peoples wishes, and care was delivered by staff who understood the needs of the people they were supporting.

People knew how to complain and raise concerns and were listened to. Complaints were responded to appropriately and in line with policy.

People were given the opportunity to take part in regular activities of their choosing.

There was a new registered manager since our last inspection. They had developed a clear plan about how the service would continue to develop.

Staff were complimentary about the support they received from their managers.

Processes were in place to ensure the delivery of care was monitored and checked regularly. Governance systems identified areas for improvement and plans were developed and actioned.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 25 July 2017)

Why we inspected

This was a planned inspection based on the previous rating.