Archived: Magnolia Lodge

People also told us they have enjoyed recent evening activities, which have been more regular, and include bingo and going to a pub.

One person said they meet regularly with the Manager, to discuss any issues before they become problems, and to sort out how they will do what they want to do.

'It's better now, more staff', one service user told us. The team had been increased from four to nine. There were three staff available through the day as well as the manager, and a waking night staff member.

We met two people who were in their own rooms, watching television. One told us that the 'new staff are nice' and she had already chosen who she wants to be her new key worker.

Two service users told us they had been involved in recruiting the new staff.

One said they were happy with the night staff ' there had not previously been a waking Support worker through-out the night.

Staff rotas had been changed so that they work early or late shifts of approximately eight hours, whereas previously they had worked up to three days together, including sleep-in duty overnight.

Staff said they were delighted with the change, as 'people have more energy and with the new staff as well, there is a new optimism in the house'.

Service users could still have support outside the home flexibly through the day, as the company employed a Support worker for day activities.

Some people had asked for repairs or adaptations to their room or facilities, which had not been provided.