Vine House Older Persons Residence

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Without exception all the people we spoke with who lived at vine house older persons residence, told us staff were kind and caring. One person said of staff, “They are absolutely lovely they have time for a chat and are very gentle.” Another told us, “The staff are very friendly and helpful the staff are gentle, and I'd say if they weren't.”

During our visit we observed staff and people enjoying friendly banter, staff singing and people enjoying the company of each other, staff and relatives in the shared areas of the home.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff knew people well and celebrated their strengths and abilities. Leaders and staff spoke about people with respect and admiration showing genuine regard for their well-being. Staff had spent time getting to know people to understand their needs and preferences.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were involved in the initial assessments of the care they needed, and confirmed staff offered choices, and asked permission during daily support provision. Personalised care planning captured what people liked to do, what they would like to improve on and their aims to regain more independence.

People had access to activities and the local area to promote and support their independence, health, and wellbeing. People told us they enjoyed the activities arranged within the care home. Planned activities included exercise sessions, games, crafts, quizzes and visiting musical entertainers. Celebratory events were put on for residents on special occasions in their lives and to gather friends and neighbours to events like a summer garden party.

People were supported to maintain connections with family and, friends which promoted their independence and wellbeing. Relatives and friends visited without restrictions.” The provider said, “We have a good reputation in the local area.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff quickly recognised when people needed help or support and used appropriate tools and technology to assist. People told us they were happy with the staff’s response when they needed them. When people needed support to mobilise and transfer, we observed a number of moving and handling procedures where staff carefully and safely helped them using equipment.

Staff prioritised people over tasks and made sure people had support both physical and emotional as they wished and needed.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The staff team was consistent with a number of staff working at the home for many years. Staff told us they liked their colleagues and especially working with the people. They acknowledged the turnover of managers in the past 3 years had been a concern, but the general feeling was they were a strong team and supported each other.

Staff valued the training and were keen to develop. Staff told us they received robust inductions and had opportunities to shadow experienced staff while they got to know people.