We carried out a review of the data available to us about The Horder Imaging Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Horder Imaging Centre, you can give feedback on this service.
Horder Imaging Centre is operated by Medical Imaging Partnership. The service provides diagnostic imaging.
We inspected this service using our comprehensive inspection methodology. We carried out the announced part of the inspection on 20 June 2019.
To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.
Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.
We saw that people who use the service were assessed prior to using the service and that there was emphasis on safety and risk management. We saw that people's privacy and dignity was respected and we observed staff interacting with people in a calm, friendly and professional manner.
People who use the service told us they were happy with the quality of care they received and that they felt well informed about what to expect and involved in the procedure they were receiving. We viewed satisfaction survey results that indicated all respondents had found the service to be excellent or very good. One person we spoke with told us "This is my second scan in the space of a few weeks and the staff have been excellent. It has all gone very smoothly."
Staff we spoke with told us they felt confident that the quality of service was good and that they had the flexibility to meet the needs of people who use the service. We observed staff taking extra time to support people when they needed it. We saw that appropriate recruitment and selection processes were in place for new staff and that staff underwent a thorough induction into the service. One staff member told us "The team works well together with good support and communication."
Staff told us how important it was to get the imaging part of the care pathway right. They told us that they worked very hard to ensure a seamless care for people. They said this ensured people could be diagnosed quickly and received the best possible care. We found that reporting times were monitored to ensure that people received their results and any necessary treatment promptly
We found that waiting and scanning areas were kept clean and tidy and in a good state of repair
Comments from patients about their experience included 'The care is superb', and 'We are very pleased, we came into the centre and have been seen by various people, everyone is brilliant'.
People told us that their privacy and dignity was maintained at all times.
People told us that they had been given information about the X-ray procedure they needed and the risks that were involved. They said they had signed to give their consent to their procedure.
People said that hand cleaning was carried out by staff in advance of any care being provided. Comments received were 'Staff gel their hands all the time'.
People told us that the level of cleanliness was very good and that the department was swept and cleaned on a regular basis.