25 May 2023
During a routine inspection
People’s experience of using this service and what we found
The home had safeguarding and whistle blowing procedures in place and managers and staff had a clear understanding of these procedures. There were enough staff available to meet people’s needs. Robust recruitment checks took place before staff started work. Staff followed government guidance in relation to infection prevention and control. The provider had systems for monitoring, investigating, and learning from incidents and accidents. People’s medicines were managed safely.
People’s needs were assessed when they moved into the home. Risks to people had been assessed to ensure their needs were safely met. Staff had completed an induction, they received training relevant to the people they supported needs and the had regular supervision. People told us they enjoyed the food provided and they had access to health care professionals when they needed them. The design of the premises was meeting people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People had been consulted about their nursing and care needs. There was a range of facilities and activities to support people’s need for social interaction and stimulation. Staff understood and responded to people’s diverse needs. The home had a complaints procedure in place and people and their relatives said they were confident their complaints would be listened to. People had access to end-of-life care and support when it was required.
The manager and staff worked in partnership with health and social care providers to deliver an effective service. The provider took people and their relatives views into account through surveys and residents and relative’s meetings. There were systems in place to monitor the quality and safety of the service and any learning was identified and acted on. Staff told us they enjoyed working at the home and they received good support from the manager.
Rating at last inspection.
This service was registered with us on 31 March 2023, and this is the first inspection. The last rating for the service under the previous provider was requires improvement, published on 11 September 2021.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Recommendations
We have made a recommendation about the management of some medicines.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk