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Inspection Summary

Overall summary & rating


Updated 25 August 2021

About the service

Nevilles Court provides personal care for up to four younger adults living with a range of conditions. At the time of inspection four people were using the service.

People’s experience of using this service and what we found

The registered manager and staff team had made significant improvements at the home. We spoke with one person who told us, "I am in a much better place than I was when I first moved in."

Visiting relatives we spoke with said they enjoyed a good working relationship with the staff team saying, "We are treated as one of the family."

Care plans we viewed were person centred and we saw people's wishes were promoted. People were supported by staff who knew people well.

People told us the service promoted their well-being by ensuring their physical and mental health needs were well supported and monitored and records upheld this.

Infection control processes were embedded into the service and staff followed government guidance in relation to infection control and prevention practices, in particular, relating to COVID-19.

Quality monitoring systems had improved. Staff said the management team had made improvements and the culture had improved significantly. The service was working with local external partners such as the Care Academy, the local authority led training provider to develop staff skills further.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 14 October 2019) and there were two breaches of regulation. The provider completed an action plan after the last comprehensive inspection to show what they would do and by when to improve safe care and treatment and good governance.

Why we inspected

We undertook this focused inspection to check the provider had followed their action plan and to confirm they now met legal requirements regarding safe care and treatment and good governance. This report only covers our findings in relation to the key questions safe, effective and well-led which contained those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Nevilles Court on our website at

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections, even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 25 August 2021

The service was safe.

Details are in our safe findings below.



Updated 25 August 2021

The service was effective.

Details are in our effective findings below.



Updated 25 August 2021



Updated 25 August 2021



Updated 25 August 2021

The service was well-led.

Details are in our well-led findings below