08 September 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Chestnut Farm Surgery on 8 September 2015.
Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- Staff understood and fulfilled their responsibilities to raise concerns and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
- There were systems in place to reduce risks to patient safety for example, infection control procedures.
- Patients’ needs were assessed and care was planned and delivered following best practice guidance.
- Staff had received training appropriate to their roles and any further training needs had been identified and planned.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management.
However there were areas of practice where the provider needs to make improvements.
Importantly the provider should:
- Ensure that a new Patient participation Group (PPG) is established to gather patients’ views to inform service improvements.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice