Archived: I Decide

Updated 21 April 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 23 January 2017 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service; we needed to be sure that someone would be in.

The inspection team consisted of an adult social care inspector who visited the provider’s premises.

At the time of our inspection there was one person using the service.

We spoke with the manager and spent time looking at documents and records that related to people’s care and the management of the service. This included care plans and risk assessments for the person using the service. We also reviewed policies and procedures related to specific aspects of the service, including recruitment procedures, safeguarding and risk management.

We reviewed all the information we held about this service, including all notifications received. We contacted the local authority but they did not know the service well enough and therefore was unable to comment on the quality of the service.

Updated 21 April 2017

I Decide Domiciliary Care agency is based in Barnet. At the time of this inspection, they provided care and support to one person living in their own home with further plans to expand.. This included assisting them with personal care and assisting them to maintain their wellbeing and independence.

There is currently no registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This inspection took place on the 23 January 2017 and was announced.

At our last inspection in June 2016 we found staff training was not always effective to ensure that staff understood their role in reporting suspicions of abuse. Recruitment procedures were not followed before employing staff. Therefore this put people at risk of receiving care from staff who had not been subject to the necessary checks to ensure they were safe to work with people. Systems were not effective in ensuring care records were up to date and policies reflected the way the service operated.

At this inspection we found the provider had made improvements. Recruitment procedures had been reviewed and updated. The manager was aware of the safeguarding procedure.

Additional systems had been put in place to monitor the quality of the service.