7 Valleys Healthcare

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Relatives told us staff were kind and caring. One relative said, “The are so caring, they treat people as if they are caring for their own relative.” Staff were passionate about their roles and saw caring for others as their vocation. A staff member told us, “I love to do this job, and this is why I chose to do it, I love helping people.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. A thorough assessment of people’s needs was undertaken before care began to ensure that people’s presences were known. People were supported by consistent staff who knew them well.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People’s care plans gave details about how people could be supported in line with their preferences and prompted independence where possible. For example, one person had been supported to regain mobility following an accident where they had lost confidence. The service supported the person until they had regained sufficient independence to no longer require the package of care.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Records showed that where people had a change in their need, these was identified early, and appropriate actions were taken. For example, where person was under observation for pressure area care the service had documented this including which health professionals were involved and how staff should support with this.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they felt supported at the service and enjoyed their jobs. Staff told us, “The manager is lovely and friendly, I feel supported”, and “My manager is supportive, very much so.” Records showed that staff received regular supervision and staff meetings took place. Staff had opportunities to share feedback anonymously should they wish to do so.