Archived: Foxby Hill Care Home

We found that staff obtained peoples consent before interventions were performed and when people lacked capacity to provide informed consent, the provider had acted in accordance with legal requirements.

We found the provider had ensured that people benefited from a choice of suitable and nutritious food and drink in sufficient quantities to meet their individual needs and preferences. Comments included, 'The food is very nice and there's always a choice,' and, 'I cannot grumble about the food at all. I like to have small portions and the staff know that and respect my wishes.'

We found that staff were only employed once an effective recruitment and selection process had been undertaken. People told us they felt the staff had the right qualifications, skills and knowledge to perform their duties. One person told us, 'All the staff are very good at what they do'. Whilst another said, 'These ladies will do anything for us. All the staff are tremendous, absolutely fabulous.'

We asked people if they felt safe and comfortable living at the service and if they were satisfied with the quality of the premises. One person told us, It's lovely and comfortable and always very clean,' whilst another said, 'I cannot grumble at all, I feel safe here and it's always clean and fresh.'

We found there were safe and accessible communal spaces within the home to promote privacy and choice. We also found that the premises were maintained to a high standard of decor and cleanliness.

We found that systems were in place to enable people to complain or make comments about the quality of the service they received. People also told us they felt confident in reporting any concerns or complaints and felt safe whilst residing at the home.

We spoke with eight people, two relatives, a visiting social worker two staff members, the registered manager and the home owners.

One person told us, 'I wouldn't change a thing about living here. It is my home and I feel like I have what I need.' Another person said, "I know there is always a staff member to talk to if I need any help." A visiting relative commented, 'They (staff) look after people really well in our opinion. We feel our family member is safe and well cared for.'

We also spent some time in one of the communal areas of the home. We observed how staff used their training and experience to interact with, and care for people who had needs associated with dementia.

We found staff communicated with people by speaking with them directly, and through the use of non verbal actions. We saw this helped to ensure people were able to express their feelings and views and wherever possible were involved with any decisions that needed to be made about their care.

People were supported sensitively and their dignity maintained when staff provided physical care. Staff also encouraged people to take part in meaningful activities.