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Primrose Hill Care Home Good

The provider of this service has requested a review of one or more of the ratings.

Inspection Summary


Overall summary & rating

Good

Updated 23 February 2021

Service type

Primrose Hill Care Home is a care home providing accommodation, nursing and personal care to older people and people living with dementia in one adapted building. The service can support up to 60 people. At the time of our assurance visit there were 51 people using the service.

We found the following examples of good infection prevention and control (IPC) practice.

The service had processes in place for essential visitors such as virtual meetings with family members and health care professionals or physical visits for people in receipt of end of life care. Checks were in place prior to any visitor entering the building including a temperature check and a health risk assessment. Staff wore full personal protective equipment (PPE) and worked in individual groups and this helped keep people safe. Visits to people were based on individual circumstances. This helped mitigate the risk of cross contamination or spreading infections.

Changes to the layout of the premises including strategically placed furniture, increased social distancing and this helped promote good hygiene practise. Swift and effective actions were taken if people or staff tested positive for COVID-19. Individual risk assessments were in place for any person or staff member at an increased risk of infections.

Audits and governance were effective in ensuring the premises were clean, odour and clutter free. Learning from the early days of the pandemic had been implemented including the process to admit people from home or other care settings. Any contaminated waste was disposed of safely.

Inspection areas

Safe

Requires improvement

Updated 23 February 2021

Further information is in the detailed findings below.

Effective

Good

Updated 23 February 2021

Caring

Good

Updated 23 February 2021

Responsive

Good

Updated 23 February 2021

Well-led

Good

Updated 23 February 2021