Woodthorpe Hospital

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that people were always treated with kindness, empathy and compassion. We checked that people’s privacy and dignity was respected, that they understood that they and their experience of how they were treated and supported mattered. We also looked for evidence that every effort was made to take people’s wishes into account and respect their choices, to achieve the best possible outcomes for them.

At our last inspection we rated this key question good. At this assessment the rating has remained good. This meant people felt well-supported, cared for and treated with dignity and respect.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Score: 4

The service was exceptional at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity. Staff always treated colleagues from other organisations with kindness and respect.

We spoke with five patients whilst on the assessment. All patients told us the care and treatment they received was to a very high standard. Patients also felt involved in the decisions regarding their care and told us both medical and nursing staff took the time to explain everything in a thorough and calm manner. On patient told us, ‘Staff are caring for me very delicately and nursing staff are very responsive’ and another told us ‘Staff are very friendly’.

We reviewed three months’ worth of friends and family feedback provided by people who used the service, and it was almost entirely positive with most marking the experience as ‘very good’.

Staff across the whole organisation and in all roles talked with compassion and pride about the care they provided to patients. Staff always treated people with kindness, compassion and dignity in all their day-to-day interactions.

Staff spoke about working across organisations with respect for other agencies and care providers. This included staff from NHS trusts, primary care services and staff at other hospitals within the group.

Patients were always treated with respect and dignity. We observed the communication exchange between the nursing staff and patients during our assessment. We saw interactions were positive and calm and staff demonstrated professionalism and respect.

Score: 3

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. Staff took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

All patients we spoke with told us they felt fully involved with all aspects of their care. Patients told us that personal circumstances and preferences were considered.

We heard from staff about how they would treat people as individuals. Staff we spoke to demonstrated they understood individual needs and preferences.

During the assessment we observed staff to treat people as individuals and engage them in their care during assessment.

Score: 3

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

During the assessment we saw that throughout all stages of the surgical process patients’ independence was promoted, patients were aware of their rights and had control over their own care and wellbeing. All patients we spoke to told us that they had been given choices around your treatment and care. For example, one patient told us, ‘Various options were offered – steroid injections were given initially but they didn’t help and so we agreed on surgery.’

Families and carers could visit patients at any time.

Score: 3

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Throughout the assessment patient feedback was positive, patients told us that staff considered and promoted their emotional wellbeing through all stages of the procedure. Patients also told us staff responded quickly to pain and other physical needs.

We observed staff responding to patients immediate needs, such as pain, throughout the assessment. Staff regularly spoke to patients to check if they were in pain.

Score: 3

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they felt valued by their colleagues within their specific work areas and at a hospital level. Staff we spoke to were aware of wellbeing support that could be accessed 24 hours, seven days a week.

The service made workplace adjustments for staff where necessary.

The service held regular staff forums and carried out staff surveys. Staff had regular 1 to 1s and professional development reviews.

Some staff were trained as mental health first aiders and colleagues had the opportunity to receive support from the mental health first aid team. Staff could also refer people they felt needed additional support. The service also had trainers in wellbeing and a week for wellbeing.

Senior leaders recognised the need for wellbeing of staff members. All leaders we spoke with across all the areas of surgery told us they valued staff wellbeing. Heads of department had protected time each month to go off site and do something to promote their wellbeing.

The service invited expert speakers and put on additional training sessions for staff. The service also put staff engagement events, meals and charity events. The service provided financial support for staff if they were struggling. The service provided support through the Ramsay academy for neurodivergent staff members to help them get formal qualifications. The service supported flexible working for staff who required it.