Archived: Audley Clevedon Management Limited

Home Care Office Clevedon House, Clevedon, Ben Rhydding Drive, Ilkley, West Yorkshire, LS29 8AQ (01943) 811604

Provided and run by:
Audley Clevedon Management Limited

All Inspections

23 November 2011

During a routine inspection

People spoken with told us that they were happy with the care and support provided by staff. They told us that staff were considerate and caring and always provided care and support in line with their wishes.

They also told us that staff are professional, have a flexible approach to providing care and support and always appeared well trained and competent.

However, one person did feel that communication within the agency was not always good and that care documentation needed to be updated on a more regular basis. This was discussed with the manager who confirmed that action would be taken to address the concerns raised.