Althorpe Residential Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 62 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people’s care and treatment were effective. People’s needs were assessed. However, care plans and risk assessments did not provide enough guidance to ensure staff understood how to support people to move safely using equipment. During ourassessment, the provider updated the information available to staff to reduce the risk to people. Staff had recently received refresher moving and handling training to improve their practice.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. People told us that they received information about their care. A family member told us that they had been involved in developing their relative’s care plan when they moved in and had recently completed a review.

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The provider did not always work well across teams and services to support people. Information about people’s health needs was not always shared across thestaff team. For example, important updates about people's prescribed medication were not always shared or recorded. A handover process was in place however we found important information and key updates around people's needs was missing and not followed up. This meant people did not always receive timely care.

The provider supported people to manage their health and wellbeing to maximise their independence, choice, and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.People were supported to maintain a healthy balanced diet and enjoyed the food at the service. A family member told us "[Name] is quite impressed with the food and menus and if they do not like something then they can have an alternative”.

The provider did not always routinely monitor people’s care and treatment to continuously improve it. They did not always ensure that outcomes were positive and consistent, or that they met both clinical expectations and the expectations of people themselves. People’s health needs were monitored. However timely action was not always taken to ensure people’s health was maintained. For example, one person waited 3 days to receive medication for an infection because staff had not followed this up. People’s care plans contained information on their care needs and actions required to provide care but lacked detail to support effective monitoring. For example, there were no directions for staff to ensure that mattresses used to relieve pressure wereset and working correctly.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s wishes were respected. A family member told us “[Name] can do what they want to do. [Staff] ask them".Staff encouraged people to make their own decisions. Care plans showed evidence that consent to care had been obtained.