24 September 2012
During a routine inspection
People told us that on the whole, staff supported them appropriately and were helpful and caring. 'Apart from a couple, all the carers are all fine and lovely,' was one comment we received.
We also found that people's needs were being met through ongoing assessment and a process of care planning that was carried out by adequate numbers of suitably experienced and qualified staff. The service took steps to safeguard people from potential abuse and had worked with the local authority safeguarding team to ensure this. There were systems in place to monitor the quality of the service and to ensure safety.