Lambda Medical Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

We have not awarded this service a score for Caring.

Find out about when we will not publish a key question score and what we look at when we assess Caring.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff described treating patients with compassion and kindness, respected their privacy and dignity and took account of individual needs. There was no patient feedback available for urgent and emergency care work.

A partner organisation described staff attitude as outstanding from start to finish.

Patients were able to have a chaperone with them. Staff would discuss with children and adults who they would prefer as a chaperone.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The service made adjustments for patients, for example, by meeting specific communication needs for example, with communication cards or accessing interpretation services.

Resources available to staff supported positive practices in ensuring patients could have their individual needs met.

Managers ensured that staff and patients had easy access to interpreters.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff within the service communicated well with people, supporting independence, choice and control at times when they might feel vulnerable.

Equipment was available to support individual needs and maintain independence, for example, bariatric equipment.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff told us they would speak with patients to understand any individual needs.

Staff explained they would work to quickly build rapport with patients to support identifying and responding to changing needs of patients.

A partner organisation described responses to changing needs as fantastic.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

We reviewed staff survey results. Staff felt respected and supported. Some staff expressed feeling positive and proud to work for the service. However, the results shared did not show what percentage of staff had completed the survey.

Staff had access to support for their own physical and emotional health needs through an occupational health service. We heard leaders were responsive to individual staff support needs both on a work and personal level.

Staff appraisals included conversations about career development and how it could be supported.

Debriefs were held for staff after event work and included discussion about regulated transfer work from event sites. Debriefs focussed on what had gone well and what could be improved.