Lambda Medical Ltd

Ratings - Patient transport services

• Overall

  Good

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We carried out an assessment of this service on 18 November 2025. The assessment was a fully comprehensive assessment and was the first assessment for the service. The assessment was carried out to provide a rating for the service.

Lambda Medical Ltd provided emergency and urgent care and private patient transport services for adults and children. They also provided event cover and private repatriation services. Event work and repatriation work outside of England was not inspected as these are not included within regulated activities. Transfers from event sites to other health facilities and privately funded repatriation journeys within England were included in the inspection. This report covers patient transport services.

• The service did not always evidence learning from incidents or ensure safeguarding processes were clear. The service did not always maintain a safe environment and safe storage of medicines.
• The providers guidance on making best interest decisions was not always clear.
• Leaders did not always have sound oversight of the service through effective governance and risk management systems.

However,

• The service had a positive attitude towards learning. Staff had the right skills, qualifications and experience to ensure high quality care. Staff involved people in managing changing risk well. The service adhered to infection, prevention and control practices.
• Patients and those close to them were involved in assessment of needs. Care was based on latest evidence and good practice guidance.
• Patients were treated with kindness and compassion. Staff responded to patients in a timely way. The service supported staff wellbeing.
• Patients were involved in decisions about arrangements related to their individual needs. Patients were invited to give feedback. Vehicles and equipment were adjusted to meet the needs of people with conditions that could create a barrier to access.
• Leaders and staff knew the services vision. There was a culture based on listening learning and trust. Leaders were visible, knowledgeable and supportive.

We found 5 breaches of regulation. The service was in breach of Regulation 12 Safe care and treatment, Regulation 15 Premises and equipment and Regulation 17 Good governance.

People's experience of this service

We reviewed patient experience and found people stated the care provided fully met their needs.