Heatherton House Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs had been assessed prior to using the service and involved the person, their relatives and external professionals. People’s needs were regularly reviewed through assessment to ensure their care plans continued to reflect their needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The manager and staff team knew people well and we saw they had a positive relationship with them. This enabled the staff team to support people in a person-centred way following good practice guidelines.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

A bespoke approach was used to ensure people’s support needs were shared with the relevant professionals involved in their care.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff understood people’s health needs and supported them in a respectful and sensitive way, that took into account their preferences.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were supported to make choices, and staff were skilled in identifying the needs and preferences of people who were unable to verbally communicate. Staff told us about the training they had received on the Mental Capacity Act and how they followed the mental capacity act in their day-to-day practice.

The provider worked in line with the Mental Capacity Act. Mental capacity assessments and best interest decisions had been completed in line with best practice. Where people were deprived of their liberty, DoLS were in place and people were supported in line with their agreed plans.