- Care home
Heatherton House Care Home
This care home is run by two companies: Danforth Care No. 1 Limited and Care UK Care Services Limited. These two companies have a dual registration and are jointly responsible for the services at the home.
Assessment report published 12 August 2025
Contents
Ratings
Our view of the service
Date of assessment: 28 May 2025 to 3 July 2025. Heatherton House Care Home is a residential care home for up to 66 people. At the time of this assessment 41 people were using the service. The service provides care to younger adults, older people, some of whom are living with dementia and/or physical disabilities.
People’s needs were assessed and person-centred care records were in place. Care plans and risk assessments reflected people’s assessed needs and helped staff to support people. Staff knew people well and treated them as individuals. People were treated with kindness and compassion. People’s independence, dignity and privacy was respected. People received their medicines as prescribed. People had access to health care services.
The management team were open and approachable. Staff received training and support from leaders, helping them to provide safe and effective care. Staff worked well as a team and had opportunities to give their views in team meetings and supervisions. There were effective systems in place to monitor the quality and safety of the service and actions were taken as needed.
People's experience of this service
People spoke positively about living at Heatherton House Care Home and felt safe. During the inspection observations showed people appeared happy and relaxed. People were able to access the community and see their family. One person said, “It’s lovely here, the staff are nice.” Relatives were positive about the care and support people received. People told us there were enough staff and felt listened to.
Relatives were kept informed about their family member’s wellbeing. Where a person’s needs had changed, or incidents had occurred relatives confirmed they were informed. Relatives felt involved in the decisions about their family member’s support. People and relatives confirmed they felt able to raise any concerns and had confidence these would be addressed.