Bramley Homecare Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider monitored all people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they fully met both clinical expectations and the expectations of people themselves. The manager explained how they identified the increase in the number of falls for people using the service which required staff to call emergency services for support. To ensure quicker responses and provide a more positive experience to people, the provider invested in a specific piece of lifting equipment. This was small, mobile and effective in supporting people to be safely lifted from the floor in the event of a fall, without the need for calling the emergency services, unless there was a medical need to. This meant people were seen quicker and not left on the floor for potentially longer periods of time, waiting for an ambulance to arrive. Staff were fully trained to use the equipment.
The service had also produced two booklets for clients and families: How to Keep Well at Home and How to Keep Safe at Home. These focused on health improvement, fall prevention, scam awareness, and general safety.
 

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.