Elgin Close

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider evaluated and assessed people’s needs by using their processes to determine if they could be met and how. The provider updated assessments with people, and their relatives which were comprehensive, to ensure they met people’s current needs. The assessments informed care plans that were up-to-date, regularly reviewed, and updated so staff understood people’s current needs. Any required adjustments were made accordingly. A relative said, “We were involved in [Person using the service] being assessed before moving in and so they.”

The provider planned and delivered people’s care and treatment with them. This included what was important and mattered to them, in line with legislation and current evidence-based good practice and standards.

The systems in place ensuredt hat staff were kept up to date with national legislation, evidence-based good practice, new innovations, and required standards. A person told us, “I am well looked after by staff.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Managers and staff engaged with relevant healthcare professionals, and other organisations within the community that may be able to meet people’s needs that fall outside the agreed care package. This provided joined up, linked care and support for people.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff encouraged people to eat healthily, whilst still maintaining their choices and preferences.The processes in place enabled the service to keep track of people’s health, update care plans, and inform healthcare professionals of required changes.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The processes included assessments carried out prior to people receiving a service, and care plans that were comprehensive, and identified people’s care and support needs. The monitoring processes regularly updated care plans with fresh information that identified areas of care that required refocusing, and the care package to be adjusted.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The provider systems and processes ensured that people and their representatives understood the care and treatment being offered or recommended. Consent to care and treatment was recorded in people’s care plans by themselves if they had been assessed as having capacity to do so or by people appointed to make decisions on their behalf.