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Archived: Your Ability Surrey Good

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Inspection Summary


Overall summary & rating

Good

Updated 14 March 2017

This inspection took place on 09 January 2017 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care and we needed to be sure that someone would be available.

Your Ability Surrey provides domiciliary and community support to people with learning disabilities, physical disabilities and mental health conditions. They provide a supported living service. At the time of our inspection, two people were receiving personal care.

There was not a registered manager in post. At the time of our inspection, the manager was going through our registration process. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by staff who understood their roles in safeguarding people. Staff assessed risks to people and provided support that minimised risks whilst encouraging people to be independent. Where incidents had occurred, actions were taken to prevent them from reoccurring.

Staff were trained in how to administer people’s medicines safely and staff worked alongside healthcare professionals to ensure that people’s needs were met.

Staff provided people with choices and people were involved in their care as well as the running of the service. Staff had a good understanding of the Mental Capacity Act (2005).

People were supported by staff that knew them well. People told us that staff were consistent and punctual which demonstrated that they were deployed appropriately.

Staff were involved in making decisions about the running of the service and regularly shared best practice. Staff received training suitable for their roles and regular supervision.

Care plans were person centred and people’s needs were reviewed regularly. People’s preferences around food and nutrition were recorded and staff acted in accordance with these.

Management regularly sought feedback from people and carried out audits to ensure quality. People were aware of how to complain and complaints were responded to by management.

Staff provided support in a way that promoted people’s privacy and dignity. Checks were undertaken to ensure that staff were suitable for their roles.

Inspection areas

Safe

Good

Updated 14 March 2017

The service was safe.

Staff understood their role in safeguarding people from abuse.

Risks to people were assessed and plans were in place to minimise risks whilst promoting independence.

Accidents and incidents were documented and actions were taken to prevent them reoccurring.

Staff were deployed in a way that ensured staff arrived on time and people received care from consistent staff.

People medicines were administered safely by trained staff.

Effective

Good

Updated 14 March 2017

The service was effective

Staff worked alongside healthcare professionals to ensure people�s health needs were met.

People were supported by staff who were trained to carry out their roles.

Staff had a good understanding of the Mental Capacity Act and systems were in place to support people if they were unable to make their own decisions.

Staff supported people to prepare a meal of their choice.

Caring

Good

Updated 14 March 2017

The service was caring

People were supported by staff who knew them well.

Staff provided people with choices and people were involved in decisions about their care.

People were supported to remain as independent as possible.

Staff provided support in a way that promoted people�s privacy and dignity.

Responsive

Good

Updated 14 March 2017

The service was responsive

People knew how to make a complaint. Complaints were responded to and documented.

People�s care plans were person centred and contained information on what was important to people.

People received a thorough assessment before starting a service and care plans were regularly reviewed to identify changes in need.

Well-led

Good

Updated 14 March 2017

The service was well led

Management sought people�s feedback and carried out regular audits to ensure people received quality care.

The provider was developing links with the local community.

Staff were involved in making decisions about the running of the service as well as sharing good practice.