INSPIRED CARE 4ALL LTD

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives explained how well supported they felt by staff. Comments included,“I think the personality of the carers is very friendly and have time to chat to you.” And “They are like friends as far as personality is concerned and are very caring.”

Records we reviewed showed staff had received training in key aspects of care, including dignity and respect. Staff we spoke with demonstrated these qualities and gave examples of how they put them into practice when providing care and support. Daily care notes showed people were treated with respect and kindness, with staff listening to their wishes and supporting them with their chosen daily activities.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s care records were personalised, clearly reflecting their needs, wishes, and preferences. Risk assessments and strategies guided staff to ensure safety, while ensuring people were treated as individuals.

People confirmed they had chosen how they wanted to receive their support. They said they were treated well, and staff understood their individual needs. One relative said, “They listened initially to my instructions and follow the care needs to the letter.”

Records evidenced people’s religious and spiritual needs were supported. For example, staff helped 1 person to maintain their contact with their community by supporting them with visits to the mosque regularly.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to maintain relationships with friends and relatives which demonstrated the benefits of meaningful connections and emotional wellbeing.

People’s preferences and routines in relation to personal care were recorded to support staff to meet their individual requirements during conversations with staff they described how these were carried out in line with people’s wishes, and records confirmed this.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Records demonstrated staff sought support from relevant professionals to ensure timely and appropriate care interventions. Each person had their own staff team; this gave the person consistency with their care. Staff were also familiar with the person they were providing care to and knew how to identify any changes to their health and address them promptly. One relative told us, “The carers have helped [person’s] mental health as well as caring for [them].” And “If [person] needs any medical support, the carers will make sure [they] get the appropriate support.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider encouraged positive improvements and recognised achievements of individual staff through employee of the month awards.

Regular supervisions were completed with staff to check performance and well-being.Staff felt valued by the provider and felt they made a difference to people’s lives. Staff spoke positively about their role. A staff member told us, “The company ensures we have proper rest breaks and workloads that can be mange easily. I can easily manage all my calls. I feel supported and important for my role.” Another staff member said, “The company has always supported flexible working requests where possible, ensuring work-life balance.”