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Archived: Bluebird Care (Fareham & Gosport) Good

Inspection Summary


Overall summary & rating

Good

Updated 21 March 2018

We carried out this announced inspection on the 23 and 30 January 2018.The provider was given 24 hours’ notice because the location provides a domiciliary care service; we needed to be sure that someone would be available in the office.

Bluebird Care (Fareham & Gosport) provides personal care and support to people in their own homes. At the time of our inspection the agency was providing a service for 58 older people with a variety of care needs, including people living with physical frailty or memory loss due to the progression of age.

We last inspected this service on 23 November 2016 and we identified two areas where improvement was required in respect of continuity of care staff and poor communication within the office. At this inspection we found improvements had been made and people were now happy with the service provided.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

We received positive feedback from people about the service. All the people who used the service expressed great satisfaction and spoke highly of the care staff. A complaints procedure was in place and people knew how to make a complaint if they needed to.

People felt safe with the service provided by Bluebird Care (Fareham & Gosport) and risks to people were minimized through appropriate risk management. There were plans in place for foreseeable emergencies.

Relevant recruitment checks were conducted before staff started working at Bluebird Care (Fareham & Gosport) to make sure they were of good character and had the necessary skills. Staff had received training in safeguarding adults and knew how to identify, prevent and report abuse. There were enough staff to keep people safe.

People were supported to take their medicines safely from suitably trained staff. Medication administration records (MAR) confirmed people had received their medicines as prescribed. Staff contacted healthcare professionals promptly when they had concerns about people’s health and wellbeing.

People felt they were treated with kindness and compassion and said their privacy and dignity was respected. Staff had an understanding of the Mental Capacity Act (MCA) and understood that people had the right to make their own choices.

People were supported with their nutritional needs when required. People received varied meals including a choice of fresh food and drinks. Staff were aware of people’s likes and dislikes and went out of their way to provide people with what they wanted.

Staff received regular support and one to one sessions or supervision to discuss areas of development. They completed a wide range of training and felt it supported them in their job role.

Care plans provided comprehensive information about how people wished to receive care and support. This helped ensure people received personalised care in a way that met their individual needs.

There were appropriate management arrangements in place. Staff felt supported by the management and felt they could visit the office and be listened to. Regular audits of the service were carried out to assess and monitor the quality of the service.

Inspection areas

Safe

Good

Updated 21 March 2018

The service remains good.

Effective

Good

Updated 21 March 2018

The service is now rated good.

Staff were provided with training and support through one to one supervisions that gave them the skills to care for people effectively.

People were supported to access health professionals and treatments, and were supported with eating and drinking.

Staff sought consent from people before providing care and followed legislation designed to protect people�s rights.

Caring

Good

Updated 21 March 2018

The service remains caring.

Responsive

Good

Updated 21 March 2018

The service remains good.

Well-led

Good

Updated 21 March 2018

The service is now rated good.

People and staff spoke highly of the management team who were described as approachable and supportive.

Staff interacted with people and staff positively, displaying understanding, kindness and sensitivity.

There were effective systems in place to monitor all aspects of the care and treatment people received. Audits had been conducted regularly by the registered manager to drive improvement.