You are here

Home Instead Senior Care Good

Inspection Summary


Overall summary & rating

Good

Updated 18 March 2020

About the service

Home Instead Senior Care is a domiciliary care agency providing care and support to people living in their own homes who have a range of needs. CQC only inspects where people receive personal care. Not everyone who used the service received personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 47 people were receiving personal care.

People’s experience of using this service and what we found

People received a good service with exceptional standards of kindness and compassion. People and their relatives described the attitude of staff as “excellent” and “exceptional”. Staff showed empathy and a genuine affection for the people they cared for. There was a clear commitment to building trusting and caring relationships with people to enhance their lives as much as possible.

People's privacy and dignity were respected, and care was delivered in a way that promoted people's independence. The provider advocated for people's rights and supported them to access community support systems.

Appropriate safeguarding procedures protected people from the risk of abuse. There were enough staff to meet people's needs and they had been recruited safely. Individual and environmental risks were managed appropriately. People received their medicines safely and as prescribed.

Staff received appropriate training and support to enable them to carry out their role effectively.

The service worked well with health and social care professionals to ensure people received effective care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff sought people's consent and supported people to make choices about their care.

People received personalised care which met their specific needs, Care plans were clear, detailed and person-centred, which guided staff on the most appropriate way to support them. A complaints procedure was in place, which ensured concerns were investigated and acted upon appropriately.

Where required, arrangements were in place to support people in a dignified manner at the end of their life.

People and their relatives felt the service was run well. A clear management structure was in place and feedback about the service was sought from people, their relatives and staff. Quality assurance systems were in place to assess, monitor and improve the service.

Rating at last inspection

The last rating for this service was Good (published 3 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 18 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 18 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 18 March 2020

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Good

Updated 18 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 18 March 2020

The service was well-led.

Details are in our well-Led findings below.