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Hinstock Manor Residential Home Limited Good

Inspection Summary

Overall summary & rating


Updated 17 January 2020

About the service

Hinstock Manor care home provides accommodation and nursing or personal care for up to 51 people. On the day of our inspection, 34 people were receiving services, some of whom were living with dementia.

People’s experience of using this service and what we found

Any concerns of potential abuse or ill-treatment were raised with the manager who shared this information with partnership agencies.

Staff were aware of using infection prevention and control techniques when supporting people, such as hand washing. Staff had access to, and used, personal protective equipment.

The manager had assessed the risks to people associated with their care and support. Staff understood these risks and knew what to do to minimise the potential for harm to people.

People received safe support with their medicines by trained and competent staff.

Staff provided personalised care for people through good person-centred care planning, training and one-to-one supervision.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems at the service supported this practice.

People had access to healthcare services when required.

People were supported to maintain a healthy diet by a staff team who knew their individual likes and dislikes.

People received help from a kind and supportive staff team with whom they had developed caring relationships.

People were supported by staff who were aware of their individual protected characteristics like age, gender and disability.

People were provided with information in a way they could understand. The provider had systems in place to encourage and respond to any complaints or compliments from people or those close to them.

The manager was developing links with the local communities within which people lived.

The management team notified of us key events which occurred at the service.

The provider had governance systems in place to identify improvements and drive quality care.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was ‘Good’ (published 4 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 17 January 2020

The service was safe.

Details are in our safe findings below.



Updated 17 January 2020

The service was effective.

Details are in our effective findings below.



Updated 17 January 2020

The service was caring.

Details are in our caring findings below.



Updated 17 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 17 January 2020

The service was well-led.

Details are in our well- led findings below.